F.A.Q - Frequently Asked Questions

I am new to Classic Creation: Where do I start?

The first step is to register as a member of Classic Creation. Registration is free and easy!

To register, simply select a unique username (Log-In ID) along with a secure password and provide your valid email.

Do I need to register in order to make purchases?

Yes, registration is necessary for you to become a member of Classic Creation and be able to make purchases any time. You need to register only once. It is important to us that all members participate in an honest and professional manner.  This also allows us to ensure the security of all users.

Once you become a registered member, you are able to track your purchases, keep a record of your transactions and be regularly notified by email of Classic Creation’s promotions and sales.

What does it cost to register?

Registration with Classic Creation is Free and Easy!

Can I register under more than one account?

No. Classic Creation will only allow you to register one account per user. In cases that you forget your username or password, please don't create a new account in an attempt to remedy the situation. Instead, click on the "Forgot your username or password" link when trying to Log In.

You will be asked to enter the e-mail address you registered with so that Classic Creation can send you your current Logon ID and Password right away. You may contact our Customer Service for further assistance.

How do I make a purchase on the site?

It is necessary that you log in your account before making a purchase. If you are a new user, you need to register to become a member of Classic Creation.

To make a purchase, please follow these easy steps:-

1. Click “Add to cart” button on the products you wish to purchase.

2. Either click “Continue Shopping” to add more products into your cart or
    click “Checkout” to proceed to make your payment for the products.

3. At checkout, you'll need to confirm your shipping address on the
    “Shipping Address” page and click “next” button.

4. From here, you need to select your shipping destination and click
    “next” button.

5. Next, you'll need to choose your payment method. Then click “next”
    button.

6. You’ll then need to reconfirm your billing details and agree on the terms
    and condition.

7. Click “Confirm Order” to complete the order.

How can I update my registration information?

Classic Creation members may update their contact information (e-mail address, mailing address, and phone number) by using the "Update My Registration Info" link section of the My Account Control Center. Updating this information is vital for communication with our customers as well as creating an honest and secure environment for all our members.

What about the privacy of my information?

Your privacy is very important to us
. Classic Creation is fully committed to protecting your right to privacy within our on-line community. We do not sell, rent or otherwise release registered user information to third parties and this information is not used for marketing purposes. We do not voluntarily allow your e-mail address or any other personal information to be displayed anywhere on our website, except in the My Control Center which is accessible only by you with your password.

What are the payments methods available?

Classic creation currently accepts:
(i) Visa
(ii) Mastercard
(iii) Certain third party payment services, including PayPal
(iv) Funds transfer through Internet Banking

These payment options will be presented to you at the check-out stage of your purchase.

Is it safe to use my credit card?

Your credit card is used through PayPal. This is secure payment gateway that protect your card information and prevent online fraud. Your security is our priority!

When you PayPal, your confidential information is never exposed to online merchants.

As simple as that! And your card security is further enhanced for your peace of mind!

Do you accept cheques?

Not for the time being. Clearance of cheques can take a considerable time which will hold up the completion of a purchase. We cannot place purchases on a pending status for too long a period while not knowing whether a cheque will be cleared or returned.

Can I cancel a purchase if I changed my mind about the item after paying for it?

No. Please take your time to read the description page of the item and be fully satisfied with it. You may even ask us questions about the item or request for more information before deciding to buy and pay for the item.

Can I return an order?

As a general rule and policy, we will not accept returns and requests for refunds. The exception is when a purchased item does not substantially conform to its description on our website. Then, upon your return and our verification, we will refund 100% of your purchase price.                                                                                                                                 

What is your return and refund policy?

As our customer, we believe you should feel good about your purchase. Our items are backed by our 100% Money Back Guarantee. If you receive an item that is not as described, we will be happy to have it returned to us.

Please click here for the steps you need to take for returns and refunds.

Please remember this: all returned items are inspected by Classic Creation. If an item is found to be as described but nevertheless returned, a re-stocking fee and the original cost of shipping will be deducted from your refund.  (You will also have to bear your own return shipping cost). We cannot guarantee that you will or will not be assessed the fee until the merchandise has been returned and inspected.

Whatever we do, we will make sure your interest is fully protected. Your satisfaction is our priority!

How much is the re-stocking fee?

Re-stocking fee for domestic orders shall be 15% of the cost of items. For international orders, it shall be 25%, as duties and other handling charges will need to be paid upon re-entry into Malaysia.

When can I expect a refund for my return?

You can expect to receive your refund within 7-10 days of the date that we received your returned package. Money Refunds are issued using the method of payment that you used to make your purchase or can be issued as Return Credit. Return Credit does not expire and can be used at any time as cash towards any future purchases.

Why do you use courier shipping?

Courier service ensures your parcel is delivered safely and in good time. Even if it is undelivered to you for any reason, the parcel is returned to us.

Anyway, for the time being, SHIPPING IS FREE ANYWHERE WITHIN MALAYSIA. This is an added service to all our clients.

What is your missing/damaged items policy?

Claims for missing or damaged items shall only be entertained if certain conditions are met by you. Please click here for more information.

What is your lost package policy?

For more information on our lost package policy, please click here.

I really like my item, but it arrived damaged. Can it be replaced?

Due to stock and demand, replacements are evaluated on a case by case basis. Classic Creation cannot guarantee that a similar item will be available for replacement. If it is available, we will be more than happy to replace your damaged item.

Will I be reimbursed for my duty & tax fees?

Classic Creation is not responsible for reimbursement of duties & taxes, especially for our overseas clients. However, you may request a form from your customs office for reimbursement. Please consult your local customs for duties, regulations, and restrictions. We can then provide the documentation for the item returned.

I want to cancel my order but it has already shipped. Can I just refuse the package when it arrives?

No. All refused packages are subject to re-stocking fees. Please click here for more information on refused or undeliverable packages.

I have not received my order. What should I do?

We apologize if your order does not arrive within the estimated delivery time frame. Tracking information is provided to confirm delivery status for most orders. You can track your order by using the information provided in your shipping confirmation email or by logging into your account and selecting My Account Control Center and clicking on your order details.

Please note that if you do not receive your order after the estimated delivery time frame, you may need to proceed and file a formal claim for mail fraud investigation. This can be done by contacting customer service.

My order was returned to Classic Creation, but I still want my items. Can my order be reshipped to me?

If your order was undeliverable and returned to us, we can reship your order at your request. Once the package is received by us, we will notify you by email.

However, domestic orders will be assessed a Returned Surcharge and Re-Delivery Fee between 100% and 350% of original shipping cost based on the place of re-delivery. This fee is imposed by the courier company and is beyond the control of Classic creation.

International orders are not available for reshipment.

How can I ship to an alternate address?

You may add (and retain) another address into your account at any time.

I won't be home when my order is scheduled to arrive. Can my order be re-routed to another location?

Unfortunately, for insurance purposes, we are unable to re-route orders while in transit. Once the first delivery attempt is made, you may contact the courier company and reference your tracking information to make the necessary arrangements to have your order delivered to an alternate address. Certain charges may apply.

My order shows it was shipped, but the tracking information does not provide any details. Why?

If your order has been shipped recently, it probably has not received its first destination scan. It may also be that the shipping company has not updated the information on their site. Please contact customer service if you do not receive your order after the estimated delivery time frame.

I paid for 2 orders on the same day. Will they be shipped together?

No, orders are shipped individually. However, we may be able to combine them if your first order has not been shipped.

To ensure that your items are shipped together, please make payment for the items together.

Do I have to pay for duties & taxes?

Yes, please be advised that you are responsible for customs fees and duties on all packages shipped out of Malaysia. Please consult your local customs for duties, regulations and restrictions.

It's been 3 weeks, why have I not received my order?

For domestic orders, it typically takes 2-3 working days for delivery within Peninsula Malaysia and 3-4 working days for Sabah and Sarawak.

If your order was shipped via FedEx International Mail Service, it typically takes 3-4 weeks to be delivered.

Please contact us if you have not received your package by the said time frames.

I have others doubts. What shall I do?

Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .





 

Money Back Guarantee


As our valued customer, we believe you should feel good about your purchase. Backed by our 100% Money-Back Guarantee and excellent customer service, your satisfaction is our topmost priority. Buy with full confidence with us!

Join us for charity

RM5 will be channeled to
Unicef Malaysia on every
item you purchase from us.


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Testimonials

 

Hi, I've already received the parcel around 1.30pm delivered to my house. Thank you so much for your concern and will continue making purchase of your enchanting gemstone jewellery. Thank you.


Nurfazliwati Zainal
Kulai, Johor

 

Saya dah terima barang dalam keadaan baik.Terima kasih. Terima kasih juga untuk servis anda selama ini. Saya sangat berpuas hati.


Mohd Yuwandy
Sipitang, Sabah

 

I would like to say a big thank you for the great service, keeping me updated and very fast delivery of the ring. Will definitely look to you in the future for similar purchases.


William Atkin
Kuala Lumpur

hi anna..it suit but a bit loose..but its suit at my left hand..have to order size 6 if i want to order a new ring..really love it..really excited..good service..really make my day..tq
*:x lovestruck

Leza
Johor Bahru

 

Thanks again for following up on the delivery. It arrived on a couple of days earlier. I was very impressed with the post-purchase customer service. Following up with the customers is always a nice touch. The free gift was also very generous and much appreciated. Will definitely shop here again in the future.


Victor Chew
Australia

 

Yes, She really like the products very much ... and so much happy to receive such a wonderful gift. I really thank Classic creation for the products & services they are offering ..looking forward to purchase more and more with classic creation. Even the collection also looking so good. A special thanks for you guys from my wife too.


Karthick & Lina Rose
United States

 

I was worried about the watch I bought. Too many fakes from China. After checking, your watch was genuine. Thank u.


Terence G
Johore Bharu

 

I love the items I bought from Classic Creation. They are all very lovely and good quality.


Rivlyn Lim
Serdang, Selangor

 

Semua cantik-cantik dan murah giler


Zairina Jaffar
Ipoh, Perak

 

My wife likes the watch very much. Now she is asking for jewelery. Many items you have. Will buy more.


K. Dass
Kuala Lumpur

 

Wah! Every item is nice and not expensive. Let me know whenever there's a new arrival.


Madam Tang
Sg Petani, Kedah

 

Hello! Tell me you are sending to Ukraine? How much is shipping? What service delivery? is there a fee for the weight of a parcel? in what currency payment and the exchange rate? I would really wait. Thank you!


Natalja Bagaljuk
Ukraine

 

 

Quotes Of The Day

"If you really have no time to go shopping, do it online. It's  fast, easy and sometimes even cheaper."
- Nadia Heng,
Miss Malaysia World 2010

As quoted in the Life & Times section of the New Straits Times on 25 Dec, 2011
 

"Jewellery will never go out of style as it holds much value and is fashionable. You can always put on a necklace or a bangle to dress up an outfit. And women don't like being seen with the same piece more than once, so they are bound to own more than one item of jewellery."
- Johnson Lim,
CEO, Elite Expo Sdn. Bhd.
As quoted in the MetroBiz section of the Star on 3 July, 2012


"Demand for jewellery in the local market is also growing. While jewellery was previously a fancy toy for the rich, mass production of jewellery has made it more affordable for everyone else. Now, everyone can own jewellery."
- Ng Yih Pyng,
President, Federation of Goldsmiths and Jewellers Association of Malaysia
As quoted in the MetroBiz section of the Star on 3 July, 2012