Buyer Protection Plan

As our customer, we believe you should feel good about your purchase. We provide you with detailed descriptions and pictures so that you can make an informed decision before buying any item. 

It is important, therefore, that you review the product description page and become fully aware of specifications and sizes. (Actual colors may slightly differ from those appearing on your monitor).

In addition, we inspect all items for defects before they are shipped to our customers.

You can buy with confidence knowing our  items are backed by our 100% Money Back Guarantee.

If you receive an item that is not substantially as described , we will refund 100% of the purchase price, including shipping costs, upon your  return of the item to us. This is covered in our Limited Warranty.

Furthermore, at the time of delivery of your package, if you suspect or see your package has been tampered with or damaged in transit, and you discover missing or damaged items, you must immediately return the package to the courier company personnel. Upon receipt of your return and our subsequent inspection and acceptance, we will refund your full purchase price. 

Return and Refund Policy

  • All genuine claims must be made at This e-mail address is being protected from spambots. You need JavaScript enabled to view it not later than 48 hours from the date of receipt of the item or package.
  • You must include your username and the listing number of the product you wish to return.
  • Detailed reasons for your return must also be included.
  • Please ensure the tag on the product is not removed, or your return will not be entertained.
  • Upon our initial acceptance of your claim, please ship the package to the address provided in our notification email.
  • Returns must be received by us not later than 7 working days (for Malaysian customers) or 14 working days (for International customers) from the date of our acceptance of your claim.
  • Any duties and/or taxes paid by our customers are non-refundable.
  • Shipping cost of returns shall be limited to the original cost of our shipping and shall also be refunded to you.
  • You may choose to have your refund credited to your account (Return Credit) which may be used at any time towards any future purchases, or require that the refund be issued back to you (Money Refund) in the form of your original payment.
  • Only genuine claims as provided for in our Terms and Conditions shall be entertained at our absolute discretion. 
     

Missing or Damaged Items

Claims for missing or damaged items shall only be entertained if the following conditions have been strictly observed:

  • At the time of delivery, if you suspect or see the package has been tampered with or damaged in transit, you are required to open the package in front of the delivery personnel to inspect for missing or damaged items.
  • If you discover missing or damaged items, please do not sign the Consignment Note, and return the package immediately to the delivery personnel.
  • Please ensure anyone who receives your package in your absence (or authorised by you to receive your package) observes the two conditions above.
  • Please file a claim with Classic Creation within 48 hours of your return of your package.

No claims for missing or damaged items shall be made after the acceptance of the package. Neither will Classic Creation entertain such claims.

Lost Package Policy

If you do not receive your package, please file a claim with Classic Creation within the time period stipulated here below. Classic Creation will not be held liable under any circumstances for lost package(s) if the customer does not contact Classic Creation in the time period stipulated herein.

(a) Malaysian customers must file a claim within 48 hours from the estimated delivery date of your package.

(b) International customers must file a claim within 96 hours from the estimated delivery date of your package. You are advised to first check with your local Customs (through the courier company) if your package has been held up for clearance.

All customers will be notified by email of the estimated delivery date and the tracking number upon our shipment of orders so that you can monitor your shipment.

Other Very Important Considerations To Note

1. As a general rule and policy, Classic Creation will not entertain returns and requests for refunds. The exception is when a purchased item does not substantially conform to the description of the item on Classic Creation's website.

Please do remember: all returned items are inspected by Classic Creation. If an item is found to be as described, a restocking fee and the original cost of shipping will be deducted from your refund. We cannot guarantee that you will or will not be assessed the fee until the merchandise has been returned and inspected.

2. The use of Classic Creation's website requires that you become a member with a username and password chosen by you. As such, no member shall invalidate or cause to be invalidated any payment made to Classic Creation by reasons of the unauthorised, illegal or fraudulent use of your username, password and credit card as these are under your control and use. Neither shall any member claim he or she had no knowledge of any transactions with Classic Creation as a reason for the invalidation of  the payment.

3. You are advised to carefully read the Terms and Conditions pertaining to your membership and use of Classic Creation's website.

 

 

Money Back Guarantee


As our valued customer, we believe you should feel good about your purchase. Backed by our 100% Money-Back Guarantee and excellent customer service, your satisfaction is our topmost priority. Buy with full confidence with us!

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RM5 will be channeled to
Unicef Malaysia on every
item you purchase from us.


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Testimonials

 

Hi, I've already received the parcel around 1.30pm delivered to my house. Thank you so much for your concern and will continue making purchase of your enchanting gemstone jewellery. Thank you.


Nurfazliwati Zainal
Kulai, Johor

 

Saya dah terima barang dalam keadaan baik.Terima kasih. Terima kasih juga untuk servis anda selama ini. Saya sangat berpuas hati.


Mohd Yuwandy
Sipitang, Sabah

 

I would like to say a big thank you for the great service, keeping me updated and very fast delivery of the ring. Will definitely look to you in the future for similar purchases.


William Atkin
Kuala Lumpur

hi anna..it suit but a bit loose..but its suit at my left hand..have to order size 6 if i want to order a new ring..really love it..really excited..good service..really make my day..tq
*:x lovestruck

Leza
Johor Bahru

 

Thanks again for following up on the delivery. It arrived on a couple of days earlier. I was very impressed with the post-purchase customer service. Following up with the customers is always a nice touch. The free gift was also very generous and much appreciated. Will definitely shop here again in the future.


Victor Chew
Australia

 

Yes, She really like the products very much ... and so much happy to receive such a wonderful gift. I really thank Classic creation for the products & services they are offering ..looking forward to purchase more and more with classic creation. Even the collection also looking so good. A special thanks for you guys from my wife too.


Karthick & Lina Rose
United States

 

I was worried about the watch I bought. Too many fakes from China. After checking, your watch was genuine. Thank u.


Terence G
Johore Bharu

 

I love the items I bought from Classic Creation. They are all very lovely and good quality.


Rivlyn Lim
Serdang, Selangor

 

Semua cantik-cantik dan murah giler


Zairina Jaffar
Ipoh, Perak

 

My wife likes the watch very much. Now she is asking for jewelery. Many items you have. Will buy more.


K. Dass
Kuala Lumpur

 

Wah! Every item is nice and not expensive. Let me know whenever there's a new arrival.


Madam Tang
Sg Petani, Kedah

 

Hello! Tell me you are sending to Ukraine? How much is shipping? What service delivery? is there a fee for the weight of a parcel? in what currency payment and the exchange rate? I would really wait. Thank you!


Natalja Bagaljuk
Ukraine

 

 

Quotes Of The Day

"If you really have no time to go shopping, do it online. It's  fast, easy and sometimes even cheaper."
- Nadia Heng,
Miss Malaysia World 2010

As quoted in the Life & Times section of the New Straits Times on 25 Dec, 2011
 

"Jewellery will never go out of style as it holds much value and is fashionable. You can always put on a necklace or a bangle to dress up an outfit. And women don't like being seen with the same piece more than once, so they are bound to own more than one item of jewellery."
- Johnson Lim,
CEO, Elite Expo Sdn. Bhd.
As quoted in the MetroBiz section of the Star on 3 July, 2012


"Demand for jewellery in the local market is also growing. While jewellery was previously a fancy toy for the rich, mass production of jewellery has made it more affordable for everyone else. Now, everyone can own jewellery."
- Ng Yih Pyng,
President, Federation of Goldsmiths and Jewellers Association of Malaysia
As quoted in the MetroBiz section of the Star on 3 July, 2012